Reviews

October 10, 2019

"Our family has thought about getting a hot tub for some time. Over the last year it felt a little more necessary with some of my nagging back issues. What I found from research and testimonials of friends was the most important thing about buying a hot tub was the service. Well, we bought from Alcoe and could not have received better service! Steven, Brad, and Company really know what they are doing. Other companies would have delivered my hot tub to the front curb leaving me to figure out the specifics on my own. Alcoe delivered, set up, and prepared me for keeping my hot tub in top shape. They even took care of the electrical. Even their pre-visit was essential because of the spot I wanted to put my hot tub, but it was no problem for these guys. Truly a great experience from start to present (I will not say "start to finish" because these guys continue the relationship of taking care of their customers. Thank you Steven and Brad...I really appreciate your help, professionalism, and crew. You made what I thought was a hard decision an easy one."
October 5, 2019

"This has been an excellent experience from the time I purchased to the delivery & instillation. These guys are great!!"
August 22, 2019

The Perfect Experience

"I want to start off with I am a very very perfectionistic person. Steve was very kind and informative when we were selecting a hot tub/spa. We told him what we were wanting, price range, and why we wanted one. He never tried to oversell us on anything and did NOT try to get us to go "bigger". We made arrangements for Brad to meet the electrician and the appointment started and went as scheduled. The spa was delivered on time and placed in the exact location I wanted. (It wasn't even a quarter inch off!) We used the water service they suggested (never were told we had to or felt forced to use this option). The gentleman (sorry I can't remember his name even though he introduced himself) who installed the spa, was extremely informative. He went over all the functions and how to use them. He also went over all of the chemical and cleaning instructions,to include how/why it works and time periods needed for each item. We spent over two years looking for the right one and two weeks using the one we purchased from ALCOE and I know for a fact that we finally found it and the customer service was a great bonus!"
July 17, 2019

"We visited every hot tub/spa store in town before deciding to purchase from Alcoe, based on their knowledge and the reviews we read. Our experience with them has been great so far. We had to have wiring installed for our hot tub, and Brad met the electrician at our house so that all needs were met and he could answer any questions. Our hot tub had to be lifted over our house with a crane, which we were a little nervous about. However, Brad and several other employees were there to make sure all went well, and it turned out to be a very easy process. They then also set everything up and gave us all instructions on care of our hot tub. We have been very pleased with their service, and are glad we chose Alcoe for our purchase."
July 10, 2019

"What a breath of fresh air, a proud family owned business that pays attention to the small details and thinks of their customers first. Initial sales meeting was very informative, pricing was direct, follow up was a very nice touch. Spa was delivered earlier than promised and setup was very professional. Training was thorough and not rushed. This is my 2nd hot tub and this experience was 100% better than the first one which was not Alcoe. Looking forward to dealing with this company on a regular basis, what a breath of fresh air in todays market! Thanks again, Craig Wallace"
Alcoe