Reviews
July 10, 2024
"It is a pleasure to write a five-star review for Alcoe. We were looking to purchase a swim spa. We decided to check out Alcoe because of the fact that the family-owned business has been around since 1959. The minute we walked in, Steven made us feel completely at home. He showed us a swim spa, gave us information, and answered questions without pressuring us in any way. We knew when we left that if we purchased a swim spa that it would be from Alcoe. Next, Brad and his team came to our house to look things over. It became very clear that this team of experts knew exactly where the spa should be placed, how the electricity should be run, and how the swim spa would be lifted over the house and put in place. The fact that this business has been family owned since l959 told us that it must be a quality business. This fact has proven very true. The team arrived on the day of installation and moved like a well-oiled machine. They knew exactly what to do, when to do it, and how to do it. The kids across the street were completely mesmerized by the crane lifting the spa over our house (actually so were we!). Once the spa was in place, the team got everything expertly connected. The water guy arrived and filled the spa, and we were ready to go in a few short hours. Ken explained everything to us in detail with a great amount of patience. We have had the spa for a week now and are completely satisfied with the entire experience and with the swim spa. The swim spa—oh my—what a treasure! The spa is top-quality and easy to maintain. Both my husband and I have used it every day to exercise and our grandkids have played in it several times. We know that Brad is a phone call away if we have questions or run into any trouble. There is something special about this business. It is nice to be able to trust a local business owned by quality local people and who employ quality employees. As far as we are concerned, Alcoe is the only place you should shop for hot tubs, swim spas, and any of their other products. "
June 16, 2024
"When we went looking for a spa, we chose to go by Alcoe because of their long experience selling and servicing spas in the area. We were not disappointed. Brad was extremely helpful in finding a spa that worked for us. There was no pressure to do anything but what we wanted, too.__When we were ready for delivery, communication was excellent and installation was done well. The staff is knowledgeable and friendly.__I have no doubt that when we need help or service, Alcoe will be there. Excellent experience and we are enjoying our spa."
December 28, 2023
Mike Miers
"We have had our hot tub about a month now, and couldn't be happier with the whole experience start to finish! We have used it every day but one. Brad and the staff are very professional, knowledgeable, and so pleasant to work with. We live in Lamesa and had shopped around for a hot tub at other locations in Lubbock and Midland, and had planned to continue shopping more after our visit to Alcoe. When my wife and I got in the car to leave after our visit with Brad in the store, we both looked at each other and said, "This is it, just what we have been looking for!" So, we went right back in and made the deal. Ken, Matt, and Smitty were very meticulous and professional with the installation and explanation of how to care for our hot tub. Brad has even very graciously and expertly answered questions by phone. If you are looking for a quality hot tub backed up by superior support, service, and products...these are the people to go with. I highly recommend them."
December 10, 2023
Fred Postell
"I purchased a spa (hit tub) from Brad at Alcoe in Lubbock approximately 3 months ago. Brad is one of the good guys. He is personable, professional, knowledgeable about his products, and is very easy going. He listened to what I was looking for, asked the right questions, and listened closely to my answers. The process was simple, to the point and pretty much effortless. He explained in great detail what to expect from the spa and how to take care of it. He has been easy to get a hold of with questions I have and answered quickly and honestly. The installation was quickly and expertly handled by Ken and Matt, two more of the good guys. They know what they are doing. The entire installation process, from start to finish(water and chemical in and hot tub running and heating up) took around 2 and 1/2 hours. They too explained, in detail, the workings of the spa and the routine maintenance that goes along with being a spa owner. IF YOUR LOOKING FOR AQUALITY HOT TUB, ALCOE IN LUBBOCK IS THE ONLY PLACE YOU NEED TO GO. Highest rating (stars) I can give is 5, but ALCOE IN LUBBOCK IS A DEFINITE"
November 12, 2023
Jerrod Martin
"Great products, great sales staff, great customer support and my family and I love our new hot tub. Best in town for sure!!"
October 16, 2023