Reviews
December 28, 2023
Mike Miers
"We have had our hot tub about a month now, and couldn't be happier with the whole experience start to finish! We have used it every day but one. Brad and the staff are very professional, knowledgeable, and so pleasant to work with. We live in Lamesa and had shopped around for a hot tub at other locations in Lubbock and Midland, and had planned to continue shopping more after our visit to Alcoe. When my wife and I got in the car to leave after our visit with Brad in the store, we both looked at each other and said, "This is it, just what we have been looking for!" So, we went right back in and made the deal. Ken, Matt, and Smitty were very meticulous and professional with the installation and explanation of how to care for our hot tub. Brad has even very graciously and expertly answered questions by phone. If you are looking for a quality hot tub backed up by superior support, service, and products...these are the people to go with. I highly recommend them."
December 10, 2023
Fred Postell
"I purchased a spa (hit tub) from Brad at Alcoe in Lubbock approximately 3 months ago. Brad is one of the good guys. He is personable, professional, knowledgeable about his products, and is very easy going. He listened to what I was looking for, asked the right questions, and listened closely to my answers. The process was simple, to the point and pretty much effortless. He explained in great detail what to expect from the spa and how to take care of it. He has been easy to get a hold of with questions I have and answered quickly and honestly. The installation was quickly and expertly handled by Ken and Matt, two more of the good guys. They know what they are doing. The entire installation process, from start to finish(water and chemical in and hot tub running and heating up) took around 2 and 1/2 hours. They too explained, in detail, the workings of the spa and the routine maintenance that goes along with being a spa owner. IF YOUR LOOKING FOR AQUALITY HOT TUB, ALCOE IN LUBBOCK IS THE ONLY PLACE YOU NEED TO GO. Highest rating (stars) I can give is 5, but ALCOE IN LUBBOCK IS A DEFINITE"
November 12, 2023
Jerrod Martin
"Great products, great sales staff, great customer support and my family and I love our new hot tub. Best in town for sure!!"
October 16, 2023
S Johnson
"We absolutely LOVE our hottub! Brad is the nicest, nonpushy, knowledgable salesman! He took care of everything we needed to get our hottub installed. Ken and Matt delivered and installed our hottub and showed us what we needed to do to take care of it. They were very nice and answered all our questions. The first time I needed more chemicals, I met Steven, who was also very nice and easy to talk to! If you want personalized service and a place you know stands behind their products then shop at Alcoe!"
October 5, 2023
Karl Muller
"My wife and I recently had the pleasure of purchasing a hot tub from Alcoe, and I couldn't be more thrilled with the entire experience. From the moment we walked into their showroom, Brad Lee, the owner, made us feel incredibly welcome. He took the time to understand our needs and preferences, and his knowledge of hot tubs was truly exceptional. Brad guided us through their selection and helped us find the ideal tub for our home. What impressed us even more was his dedication to explaining the entire installation process in detail, ensuring that we felt comfortable with every step. What sets Alcoe apart is Brad's genuine pride in running a local business that has been in his family for many years. It's clear that he cares deeply about his customers and the quality of service he provides. The speed at which I was able to purchase the hot tub and have it installed was remarkable. Alcoe's team of professionals, who handled the electrical work and installation, were fantastic. They were efficient, courteous, and left everything clean and tidy. But it doesn't end there. Alcoe went above and beyond by providing me with thorough instructions on how to maintain and use the hot tub. This level of customer support is truly commendable and has made the whole experience even more enjoyable."
September 13, 2023