Reviews

November 17, 2020

"I ordered an outdoor grill from another supplier here in Lubbock. The problem is I encountered an issue that the other supplier and several appliance repair companies could not solve. Enter Brad and his team from Alcoe. From the time the team stepped into my backyard to work on the grill each person went above and beyond to make sure we were happy with the service that was being provided. The issue was not a simple one to solve and Alcoe left no stone un-turned as they worked to find a solution. Not only would I highly recommend them for repair service but if you get a chance to purchase one of their products, you can rest assured they will take care of you as if you were family. Well done, Brad! Thanks for everything."
November 9, 2020

"First, we love our new hot tub! It is amazing and so much more than what we ever imagined. We have had several people tell us since we made our purchase that Sundance hot tubs are the best on the market. We have nothing to compare that to, but, still, we are completely happy with ours.I have to brag on Alcoe. If/When they say, for example, that they will be there next Tuesday at 8:30, you can bet that when next Tuesday, 8:30, rolls around, they are there. There are where they say they will be when they say they will be there. That tells me that they respect my time. I appreciate that a ton. It is for this reason, as well as their top flight hot tubs, that I give them my highest recommendation. A happy customer is the best form of advertisement. "
September 15, 2020

Adam Pardue

"Our family has thought about getting a hot tub for some time. Over the last year it felt a little more necessary with some of my nagging back issues. What I found from research and testimonials of friends was the most important thing about buying a hot tub was the service. Well, we bought from Alcoe and could not have received better service! Steven, Brad, and Company really know what they are doing. Other companies would have delivered my hot tub to the front curb leaving me to figure out the specifics on my own. Alcoe delivered, set up, and prepared me for keeping my hot tub in top shape. They even took care of the electrical. Even their pre-visit was essential because of the spot I wanted to put my hot tub, but it was no problem for these guys. Truly a great experience from start to present (I will not say "start to finish" because these guys continue the relationship of taking care of their customers. Thank you Steven and Brad...I really appreciate your help, professionalism, and crew. You made what I thought was a hard decision an easy one."
September 8, 2020

"We loved working with Steve, Brad, and the whole family. It was the best experience from start to finish. They were able to get us the spa we wanted and had it delivered sooner then expected. The installation was done perfectly! We looked around at others before we bought and we highly recommend Alcoe!"
September 8, 2020

"I love my new hot tub!!! Steve, Brad & their installation crew have been amazing to work with. I have called with a few ‘new spa owner’ questions, and they never hesitate to answer my questions and take extra time to explain & instruct me. I am especially glad I bought local, and feel confident they will continue to provide excellent service!"
September 8, 2020

"Alcoe is the best!!! From walking in their showroom to the delivery and set up....it was the best experience!"
Alcoe