March 27, 2020
"The reviews say it all! That’s what got me looking into Alcoe for our hot tub. From the time we walked into the door until the hot tub was delivered and installed we received wonderful service. The salesman was very easy to talk to and answered all of our questions. There was absolutely no pressure at all and he was able to provide pros and cons to every point of view. They were very kind and patient with our kids while we shopped which was very nice. When the hot tub was delivered the service was over the top! They worked around our tight schedule and still made sure that everything was explained in great detail. We were reassured multiple times to call if we ever had any questions or problems. I know you will not be disappointed when you visit Alcoe!"
January 3, 2020
"These guys know their hot tubs to a T. They answered every question and were very patient with our indecisiveness. We couldn’t be happier with our purchase and the Alcoe guys. Brad helped with the delivery and went over everything we needed to know and has been very helpful since. I will highly recommend them to everyone I know!"
November 25, 2019
"Would just like to say that the gentlemen from Alcoe are great to work with! My wife and I purchased one of their reconditioned Sundance Spas in October of 2018. I've waited a year to write a review in order to give a full account of the purchasing experience and ongoing services. The tub was like NEW and has been a life saver for my wife who has chronic pain issues in her neck and back. When the tub was installed, they were able to get the job done in a very timely manner and were incredibly professional. That level of service has continued over the past year when we have returned to purchase chemicals and other consumables and hardware for general preventative maintenance support. They offer a superior line of products at fair prices. While we were shopping for the Spa, they didn't play the typical sales games: There were no gimmicks, no pushy sales people, no nonsense. They are very knowledgeable, and were eager to educate us on the details involved with buying a Spa. This was done more in the way of informing us on points of quality to look for in making this purchase and let the Sundance Spa sell itself on merit as opposed to giving us a hyped up sales pitch. In regards to the product, the Sundance Spa is the best tub available in the Lubbock market. The quality of construction is by far much better than the other tubs you'll find in other showrooms for the same if not higher price. I am very satisfied with the exceptional service that Alcoe has provided and will continue to recommend them to my friends and family."
November 14, 2019
Broker"A couple of months after purchasing my hottub there was a malfunction and the people at Alcoe promptly came out in very cold weather to repair the unit. They replaced the circuit board and the hottub is now working perfectly. Thank you Brad, Steven, and crew for your prompt service and also thank you for your congeniality.This hot tub is a blessing for dealing with the issue of soreness after exercising.My advice would be to ever buy a hot tub without full service. My case is a prime example as to why we should buy locally and from a company that is service oriented and the guys at ALCOE are service oriented.Many thanks to ALCOE and the team at the Lubbock office."
October 27, 2019