What Level of Service Should I Expect From Alcoe?

November 9, 2018

Every business promises great customer service, but only some of them deliver. In fact, studies have shown that while 80% of companies claim to provide “superior” customer service, only 8% of consumers surveyed think those businesses actually deliver on that promise. No doubt, you’ve experienced this divide first hand.

At Alcoe, we don’t just pay “lip-service” when we say we provide you with old-fashioned VIP service every step of the way.. When you do business with us, you receive the type of caring customer service only a fourth-generation family-owned business can provide. That means from your initial consultation to installation to follow up questions and checkups, you get the same high level of caring service.

But Don’t just take our word for it, Ask our loyal customers instead!

Alcoe spa owners continually refer friends, relatives, and colleagues to the Lee family at Alcoe because of the personalized and professional service they receive year after year, decade after decade.

Here are 3 examples of what customers say about our truly superior customer service:

1. Honesty the Happy Hot Tub Owner:
When Honesty purchased her Sundance hot tub, she says she was “not only Impressed with the hot tub, but the service after the sale.” She went on to say,” Alcoe is second to none when it comes to customer service. I would proudly do business with them again.” – Honesty C.

2. Tom the Novice Spa Owner:
Tom says his family has “thoroughly enjoyed our experience at Alcoe.” Tom found everyone to be very knowledgeable, willing to answer questions, and “extremely helpful in getting their new spa up and running.” He was especially impressed that service didn’t end with the sale. He is a novice hot tub owner, and appreciates that we’re always available to provide answers to all his questions and give ongoing service. – Tom S.

3. Sandy the 3-Time Repeat Customer:
Sandy has been an Alcoe customer for over 24 years and recently purchased her 3rd spa She says she is “enjoying it just as much as she did her very first one.” She continues by saying, “They have been a pleasure to work with over the years and given me the finest of service.” – Sandy D.

Do You Demand Satisfaction and Genuine Old-Fashioned VIP Service after the Sale?

When you purchase a spa from Alcoe, you get the Lee family promise to personally ensure all your questions are answered. That’s because a Lee family member cares for each request for spa service. We can usually fulfill your request for service within 24 to 48 hours of your initial request. Plus over 98% of the time the spa part you need is already on our service vehicle.

Isn’t it time to relax in your own spa? Visit the Alcoe showroom or contact us to speak to a Lee family member about your next hot tub today.

Find us at:

7701 Quaker Avenue
Lubbock, TX 7944

(806) 788-0122

Questions? Contact Us!

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