Alcoe (“we,” “our,” or “us”) respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, https://alcoelubbock.com, or interact with us in person, by phone, or electronically.
Alcoe is a fourth-generation, family-owned business located in Lubbock, Texas.
Information We Collect
We may collect the following types of information:
Personal Information
- Name
- Email address
- Phone number
- Mailing address
- Information submitted through contact forms, comments, or appointment requests
Technical Information
- IP address
- Browser type
- Device information
- Pages visited and time spent on the site
This information may be collected directly from you or automatically through cookies and tracking technologies.
Comments
When visitors leave comments on our site, we collect the data shown in the comments form, along with the visitor’s IP address and browser user agent string to assist with spam detection.
An anonymized string (hash) created from your email address may be provided to the Gravatar service to determine whether you use it. The Gravatar privacy policy is available at https://automattic.com/privacy/. After approval, your profile picture may be visible publicly in the context of your comment.
Media
If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors may be able to download and extract location data from posted images.
Cookies and Tracking Technologies
Our website uses cookies to improve user experience and analyze site traffic.
If you leave a comment, you may opt in to saving your name, email, and website in cookies for convenience. These cookies last one year.
Login cookies and display preference cookies function as required by WordPress and expire according to system defaults.
You may disable cookies through your browser settings; however, some site functionality may be affected.
Google Analytics and Meta Pixel
We use Google Analytics and Meta (Facebook) Pixel to understand how visitors use our website and to improve our marketing efforts.
These tools may collect:
- IP address
- Browser and device information
- Pages viewed
- Actions taken on our site
Google Analytics helps us measure traffic and user behavior. You can learn more about how Google uses data here:
https://policies.google.com/technologies/partner-sites
Meta Pixel helps us deliver relevant advertisements and measure ad performance. You can learn more about Meta’s data policy here:
https://www.facebook.com/privacy/policy
You may opt out of personalized advertising by adjusting your browser settings or visiting:
SMS and Marketing Communications
If you provide your phone number, you may consent to receive SMS messages from Alcoe regarding:
- Appointment confirmations
- Service updates
- Promotions and special offers
- Customer support communications
By opting in, you agree to receive recurring automated marketing messages. Consent is not a condition of purchase.
Message and data rates may apply. Message frequency varies.
You may opt out at any time by replying STOP to any message. For help, reply HELP or contact us directly at:
Phone: (806) 788-0122
Email: alcoelubbock@gmail.com
We do not sell or share your phone number with third parties for their independent marketing purposes.
How We Use Your Information
We may use your information to:
- Respond to inquiries
- Provide customer service and support
- Process transactions
- Improve our website and services
- Send promotional communications (with consent)
- Comply with legal obligations
Who We Share Your Data With
We do not sell, rent, or trade your personal information.
We may share information with trusted service providers who assist us with:
- Website hosting
- Payment processing
- Marketing services
- Analytics services
These providers are required to maintain confidentiality and use information only to perform services for us.
If you request a password reset, your IP address may be included in the reset email.
Visitor comments may be processed through automated spam detection services.
Data Retention
Comments and related metadata are retained indefinitely for moderation purposes.
If users register on our site (if applicable), we store the personal information provided in their profile. Users may view, edit, or delete their information at any time except their username. Administrators may also access and edit that information.
We retain personal data only as long as necessary for business, legal, or security purposes.
Your Rights Under Texas Law
In accordance with applicable Texas privacy laws, including the Texas Data Privacy and Security Act (TDPSA), Texas residents may have the right to:
- Request access to personal data we maintain about you
- Request correction of inaccurate personal data
- Request deletion of your personal data
- Opt out of targeted advertising or certain data processing activities
To exercise these rights, please contact us at:
Email: alcoelubbock@gmail.com
Phone: (806) 788-0122
We will respond to verified requests within the timeframe required by applicable law.
Data Security
We implement reasonable administrative, technical, and physical safeguards to protect your personal information. However, no internet transmission is 100 percent secure, and we cannot guarantee absolute security.
Embedded Content from Other Websites
Articles or pages on this site may include embedded content from third-party websites. Embedded content behaves as if you visited the originating website directly. Those websites may collect data, use cookies, and monitor interactions. We are not responsible for their privacy practices.
Contact Information
If you have questions about this Privacy Policy or how your data is handled, please contact:
Alcoe
7701 Quaker Avenue
Lubbock, Texas
Phone: (806) 788-0122
Email: alcoelubbock@gmail.com
Website: https://alcoelubbock.com